Send equipment for repair.
You do not have to visit the workshop. Compact equipment can be sent via parcel locker, while schools, clubs, restaurants and other organisations can request ESR collection.
How it works
One request records the handover method and links the shipment or collection to the repair ID.
Submit a request
Tell us the device, fault, contact details and preferred handover method.
Receive a Request ID
The request receives a repair number and handover instructions.
Handover equipment
Send it by parcel locker or arrange ESR collection.
Intake & diagnostics
The equipment is registered on arrival and moved to diagnostics.
Approval
We agree the repair before expensive work is carried out.
Return
Workshop pickup, return shipment or arranged delivery.
Equipment handover options
Send by parcel locker
For compact equipment that can be packed safely for parcel delivery.
- Amplifiers and compact electronics
- DJ / studio equipment
- Processors, mixers and interfaces
- Power supplies and electronic modules
ESR collection from your site
For organisations and larger equipment, we can arrange on-site collection.
- Schools and educational facilities
- Clubs, bars and restaurants
- Theatres, venues and studios
- Companies with multiple devices
Before shipping
Pack the device so it cannot move inside the box. Include the Request ID. Send cables and power supplies only when they are needed to reproduce the fault.